2.1.1.1 Our Point of View
2.1.1.1 Our Point of View
Empathy means having the ability to understand the needs of others, and being aware of their feelings and thoughts. It means being able to put oneself in another’s shoes and imagine how they must be feeling in certain situations and why they act the way they do.
Right Behaviors
Right Behaviors
Be genuinely interested in employees' (and other stakeholders’) lives, the challenges they face, and their overall feelings.
Be fully present with others.
Listen non-judgmentally and leave your assumptions at the door.
Imagine other people’s points of view.
Ask questions, and use “we” instead of “me.”
Wrong Behaviors
Wrong Behaviors
Do not underestimate problems faced by your employees and other stakeholders.
Do not give advice immediately; instead, try to listen actively.
Do not judge and take hasty decisions.
Do not consider others to be oversensitive.
Do not refuse to hear other people’s points of view
Jacinda Arden
Jacinda Arden
Empathetic Leader
Empathetic Leader
Prime Minister New Zealand
Jacinda Ardern, is the prime minister of New Zealand. The world witnessed and admired Ardern’s empathy during the Christchurch massacre in March, 2019.
In less than 24 hours, Ardern was on the ground in Christchurch, wearing a black headscarf as a sign of respect, and wrapping her arms around mourners and members of the Muslim community.
Adolf Hitler
Adolf Hitler
Unempathetic Leader
Unempathetic Leader
Chancellor, Germany
Adolf Hitler, was the dictator of Germany from 1933 until his death in 1945. Experts believe that Adolf Hitler was a pathological narcissist who so believed in his own superiority that everyone else should be put to death. He managed to kill millions of Jews during the Holocaust. He developed into a hostile, sadistic, unemphatic person.
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